Support & FAQ
Answers to common questions about iConnect
Help
Frequently Asked Questions
Everything you need to know about iConnect
How do I apply for a new connection?
Apply online through our Apply for Connection page, or call us directly. Our team confirms your address and package, then schedules installation.
Which areas do you cover?
Full Bandar Upazila: Bandar Bazar, School Ghaat, Madanpur, Shyamasundari, and surrounding neighborhoods.
How long does installation take?
Usually within 24-48 hours after confirmation, depending on location and technician availability.
What payment methods do you accept?
Cash, bKash, Nagad, and other local mobile payment methods.
What if my internet is not working?
Restart your router and check cables first. If the issue persists, call our support line.
Can I upgrade or downgrade my package?
Yes, you can change your package at any time. Contact our support team.
What if I move to a new address?
If your new address is within our coverage area, we can transfer your connection. Contact us at least 3 days before your move.
Is there a fair-use policy?
Our packages come with generous usage limits for home and small office use. Contact us for specific details.
Need More Help?
Our support team is ready to assist. Reach out by phone, WhatsApp, or email.
Call 01890908608 WhatsApp 018 9090 8608 Send EmailOffice Hours
9:30AM - 9:30PM
124 SS Shah Road, School Ghaat, Bandar Narayanganj
Support
We're Here to Help
Call or WhatsApp us — our local team in Bandar is ready when you need us.
Call 01890908608